Privacy Policy
1. Introduction
Uncreez ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book our services, and interact with us through WhatsApp or other communication channels.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you book our services or interact with us, we collect the following information:
Booking Information:
•Full name
•Phone number (mobile and/or landline)
•Email address (if provided)
•Residential address (for pickup and delivery)
•Alternate address (if different from pickup address)
•Preferred pickup date and time
•Preferred delivery date and time
•Number and types of garments
•Special handling requirements or notes
•Any allergies or sensitivities (if relevant)
Communication Information:
•WhatsApp messages and conversations
•Email messages (if you contact us via email)
•Call logs (if you call us)
•Feedback, reviews, or testimonials you provide
Payment Information:
•Payment method (cash, online transfer, etc.)
•Transaction details
•Billing address (if different from service address)
2.2 Information Collected Automatically
When you visit our website, we may collect:
Website Usage Information:
•Pages visited
•Time spent on each page
•Links clicked
•Referring website
•Browser type and version
•Operating system
•Device type (mobile, tablet, desktop)
•IP address
•Approximate location (based on IP)
Cookies & Tracking:
•Session cookies (temporary)
•Persistent cookies (longer-term)
•Web beacons or pixels
•Analytics data
2.3 Information from Third Parties
We may receive information about you from:
•Payment processors (for payment verification)
•Delivery partners (for logistics information)
•Google Maps (for location services)
•Analytics providers (for website usage)
3. How We Use Your Information
3.1 Primary Uses
We use your information to:
Service Delivery:
•Process and fulfill your booking
•Arrange pickup at your address
•Provide garment care services
•Arrange delivery to your address
•Send service updates via WhatsApp
•Confirm service completion
•Process payments
Communication:
•Respond to your inquiries
•Send booking confirmations
•Provide service updates
•Send delivery notifications
•Request feedback or reviews
•Address complaints or issues
Business Operations:
•Maintain accurate service records
•Improve our services
•Analyze customer preferences
•Manage inventory and scheduling
•Train our staff
•Ensure quality control
3.2 Secondary Uses
We may also use your information to:
Marketing & Promotion:
•Send promotional offers (only if you opt-in)
•Share customer testimonials (with permission)
•Conduct customer surveys
•Understand customer preferences
•Personalize your experience
Legal & Safety:
•Comply with legal obligations
•Prevent fraud or abuse
•Protect our legal rights
•Ensure service security
•Respond to legal requests
3.3 Legitimate Interests
We process your information based on our legitimate interests to:
•Provide efficient service
•Prevent fraud
•Improve customer experience
•Maintain business records
•Protect our reputation
4. How We Share Your Information
4.1 Information We DO NOT Share
We do NOT share your personal information with:
•Third-party marketers or advertisers
•Data brokers or data sellers
•Social media platforms
•Unaffiliated companies
•Any party without your explicit consent
4.2 Information We MAY Share
We may share your information with:
Service Providers:
•Delivery partners (address, phone, service details only)
•Payment processors (payment information only)
•Website hosting providers (technical data only)
•Analytics providers (anonymized usage data only)
Legal Requirements:
•Law enforcement (if required by law)
•Government agencies (if required by law)
•Court orders or legal processes
•To protect our legal rights
Business Transfers:
•In case of merger, acquisition, or sale of assets
•We will notify you of any such change
•You will have the right to opt-out
4.3 Data Sharing Agreements
All third parties who receive your information are bound by confidentiality agreements and must use your information only for the purposes we specify.
5. Data Security
5.1 Security Measures
We implement reasonable security measures to protect your information:
Technical Security:
•Secure WhatsApp communication (end-to-end encrypted)
•Password-protected access to customer records
•Regular backups of customer data
•Secure deletion of outdated information
•Firewalls and security software
Physical Security:
•Locked storage of physical records
•Limited access to customer information
•Secure disposal of documents
Organizational Security:
•Staff training on data protection
•Confidentiality agreements with employees
•Regular security audits
•Incident response procedures
5.2 Limitations
While we take reasonable precautions, no online or offline system is completely secure. We cannot guarantee absolute security of your information. You use our services at your own risk.
5.3 Data Breach Notification
In the event of a data breach, we will:
•Notify affected customers as soon as possible
•Provide details of the breach
•Explain steps we're taking to address it
•Offer guidance on protecting your information
6. Data Retention
6.1 How Long We Keep Your Information
Active Customer Data:
•Kept for the duration of our business relationship
•Retained for 1 year after last service
Service Records:
•Kept for 3 years for accounting and legal purposes
•May be kept longer if required by law
Website Usage Data:
•Kept for 12 months for analytics purposes
•Automatically deleted after 12 months
Communication Records:
•WhatsApp messages kept for 1 year
•Email kept for 1 year
•Call logs kept for 6 months
6.2 Deletion Requests
You can request deletion of your personal information at any time. We will delete your information within 30 days, except where:
•Required by law
•Needed for legal or business purposes
•Necessary to resolve disputes
7. Your Rights & Choices
7.1 Access Your Information
You have the right to:
•Request a copy of your personal information
•Know what information we have about you
•Receive information in a portable format
To request: Contact us via WhatsApp at 9345679567
7.2 Correct Your Information
You have the right to:
•Correct inaccurate information
•Update outdated information
•Request we complete incomplete information
To request: Contact us via WhatsApp at 9345679567
7.3 Delete Your Information
You have the right to:
•Request deletion of your personal information
•Have your information removed from our records
•Opt-out of future communications
To request: Contact us via WhatsApp at 9345679567
7.4 Opt-Out of Marketing
You have the right to:
•Opt-out of promotional emails
•Opt-out of marketing WhatsApp messages
•Opt-out of promotional offers
•Unsubscribe from our mailing list
To opt-out: Reply "STOP" to any marketing message or contact us via WhatsApp
7.5 Restrict Processing
You have the right to:
•Request we limit how we use your information
•Restrict processing for certain purposes
•Request we stop certain uses of your data
To request: Contact us via WhatsApp at 9345679567
8. Cookies & Tracking Technologies
8.1 What Are Cookies?
Cookies are small files stored on your device that help us recognize you and improve your experience.
8.2 Types of Cookies We Use
Essential Cookies:
•Session management
•Security and fraud prevention
•User preferences
Analytics Cookies:
•Track website usage
•Understand user behavior
•Improve website performance
Marketing Cookies:
•Remember your preferences
•Personalize content
•Track conversion
8.3 Managing Cookies
You can control cookies through:
•Browser settings (allow/block cookies)
•Cookie preference center on our website
•Opt-out links in marketing emails
•"Do Not Track" browser settings
Note: Disabling essential cookies may affect website functionality.
8.4 Third-Party Cookies
Third parties (analytics providers, advertisers) may also set cookies. You can control these through:
•Browser settings
•Third-party opt-out tools
•Privacy settings on their websites
9. Third-Party Links & Services
9.1 External Links
Our website may contain links to third-party websites. We are not responsible for:
•Their privacy practices
•Their data collection
•Their use of your information
Please review their privacy policies before sharing information.
9.2 Third-Party Services
We use third-party services for:
•Website analytics (Google Analytics)
•Payment processing
•Delivery logistics
•Communication platforms
These services have their own privacy policies. We recommend reviewing them.
9.3 Social Media
If you interact with us on social media, please note:
•Social platforms collect their own data
•We may see limited information you share publicly
•We do not control social media privacy practices
10. Children's Privacy
10.1 Age Restriction
Our services are not directed to children under 18 years old. We do not knowingly collect information from children.
10.2 Parental Consent
If we discover we have collected information from a child without parental consent, we will delete it immediately.
10.3 Contact Us
If you believe we have collected information from a child, please contact us immediately at 9345679567.
11. International Data Transfers
11.1 Data Location
Your information is stored and processed in India. We do not transfer data internationally.
11.2 Data Protection
Your information is protected under Indian data protection laws and regulations.
12. Your California Privacy Rights (if applicable)
If you are a California resident, you have the right to:
•Know what personal information is collected
•Know whether personal information is sold or disclosed
•Delete personal information
•Opt-out of the sale or sharing of personal information
•Non-discrimination for exercising your rights
To exercise these rights: Contact us via WhatsApp at 9345679567
13. Your European Privacy Rights (if applicable)
If you are in the European Union, you have rights under GDPR including:
•Right to access
•Right to rectification
•Right to erasure
•Right to restrict processing
•Right to data portability
•Right to object
•Rights related to automated decision-making
To exercise these rights: Contact us via WhatsApp at 9345679567
14. Data Protection Officer
We do not have a dedicated Data Protection Officer. For privacy concerns, contact:
Privacy Contact:
•WhatsApp: 9345679567
•Email: [add if applicable]
•Response time: Within 48 hours
15. Changes to This Privacy Policy
15.1 Right to Modify
We reserve the right to update this Privacy Policy at any time.
15.2 Notice of Changes
We will notify you of significant changes by:
•Posting the updated policy on our website
•Sending a WhatsApp notification
•Updating the "Last Updated" date
15.3 Continued Use
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.
16. Contact Us About Privacy
16.1 Privacy Questions
If you have questions about this Privacy Policy or our privacy practices:
Contact Information:
•WhatsApp: 9345679567
•Service Hours: 8 AM - 10 PM, 7 days a week
•Response Time: Within 48 hours
16.2 Privacy Complaints
If you believe your privacy has been violated:
1.Contact us first to attempt resolution
2.File a complaint with the relevant data protection authority
3.Seek legal assistance if necessary
16.3 Data Protection Authority
In India, you can file complaints with:
•Ministry of Electronics and Information Technology (MeitY)
•State Data Protection Authority (if applicable)
17. Frequently Asked Questions About Privacy
Q: Do you sell my information?
A: No. We never sell your personal information to third parties. We only share information with service providers who help us deliver our services.
Q: How long do you keep my information?
A: We keep your information for 1 year after your last service, then delete it. Service records are kept for 3 years for legal purposes.
Q: Can I delete my information?
A: Yes. You can request deletion at any time by contacting us via WhatsApp. We will delete your information within 30 days.
Q: Is my WhatsApp data secure?
A: Yes. WhatsApp uses end-to-end encryption, which means only you and Uncreez can read your messages.
Q: Do you use cookies?
A: Yes, but only for essential functions and analytics. You can control cookies through your browser settings.
Q: What if I don't want marketing messages?
A: You can opt-out by replying "STOP" to any marketing message or contacting us via WhatsApp.
Q: What happens if there's a data breach?
A: We will notify you immediately and explain what happened and what steps we're taking to fix it.
Q: Can I get a copy of my information?
A: Yes. You can request a copy of your personal information at any time by contacting us via WhatsApp.
Q: Is my payment information safe?
A: Yes. We use secure payment processors and do not store full payment details on our servers.
Q: Do you share information with delivery partners?
A: We only share your address and phone number with delivery partners, and only what's necessary for delivery.
Q: What if I have privacy concerns?
A: Contact us immediately via WhatsApp at 9345679567. We take privacy concerns seriously.
18. Summary of Key Privacy Principles
Principle
Our Commitment
Collection
We only collect information necessary for our services
Use
We use information only for stated purposes
Sharing
We never sell information; we only share with service providers
Security
We use reasonable security measures to protect your information
Retention
We keep information only as long as necessary
Access
You can access, correct, or delete your information
Transparency
We are transparent about our practices
Compliance
We comply with applicable privacy laws
19. Acknowledgment
By using Uncreez services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: January 2026Effective Date: January 2026